vs89's Privacy Policy
vs89's complete policy on how your personal information is collected, stored, and kept secure is described here.
This Privacy Policy ("Policy") applies to all users ("you", "your") of the vs89 platform ("we", "us", "vs89") and its services. When you use the vs89 website, register an account, or use any gaming service, you are considered to have agreed to the terms of this Policy.
vs89 believes that personal privacy is a fundamental right. We are committed to ensuring that your information is always properly protected and respected. Please read this Policy carefully, as it contains important information about your rights and our responsibilities.
1. What types of information we collect
1.1 Information you provide directly
When you create an account on vs89 or use our services, you voluntarily provide certain information. This information may include:
- Full name, date of birth, and nationality
- Email address and contact details
- Documents provided for identity verification (national ID, passport, etc.)
- Financial transaction details (deposit and withdrawal records)
- User preferences and settings
1.2 Automatically collected information
When you browse the vs89 platform or use gaming services, certain information may be collected automatically through technical means:
- IP address and device identifier information
- Browser and operating system type
- Date, time, and duration of site access
- Log of pages visited and features used
- Information obtained through cookies and similar tracking technologies
1.3 Information received from third parties
For the purposes of identity verification, fraud prevention, and compliance with anti-money laundering (AML) regulations, we may collect information from legitimate third-party verification agencies. Such collection is carried out solely to meet relevant legal requirements.
How we use your information
vs89 uses your information only for specific and legitimate purposes.
Service delivery and management
Your information is used to create, verify, and manage your account. It is also essential for processing deposit and withdrawal transactions, issuing bonuses, and managing gaming activities.
Safety and security
Information is analysed to detect and prevent account fraud, unauthorised access, and other harmful activities. Maintaining the security of the vs89 platform is one of our highest priorities.
Meeting legal obligations
Information is stored and processed to comply with AML regulations, identity verification (KYC) procedures, and applicable legal requirements. These processes are carried out in the interest of protecting all users.
Improving customer service
Information is used to ensure effectiveness in providing 24/7 support and to resolve your issues quickly. User experience data is analysed to continuously improve service quality.
Platform improvement
User behaviour and preferences are analysed to improve the features and functionality of the vs89 platform. This analysis is never shared externally in a form that identifies any individual.
Relevant communications
Important account notifications, bonus updates, and responsible gaming information are sent to you. You may opt out of marketing communications at any time.
Information sharing policy
3.1 When we do not share information
vs89 does not sell, rent, or transfer your personal information to any third party for commercial purposes. This is an unchangeable policy that we follow strictly.
3.2 Disclosure in limited circumstances
Information may be disclosed in the following limited circumstances:
- Payment processors: Information required to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant financial institutions.
- Service providers: With contracted, trusted partners for technical services, hosting, and data analysis, who are bound by confidentiality agreements.
- Legal obligations: Information may be disclosed in compliance with applicable law pursuant to a court order or a valid request from a competent authority.
- Fraud prevention: Relevant authorities may be assisted in the investigation of fraud or illegal activity.
3.3 Gaming software providers
Our gaming providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi — are given access to the minimum information necessary to operate their games. All such providers operate under strict data protection agreements.
Cookies and tracking technologies
4.1 What cookies are and why we use them
Cookies are small text files stored in your browser. vs89 uses cookies for the following reasons:
- Maintaining login sessions and ensuring account security
- Remembering language and other preferences
- Analysing site usage to improve the experience
- Fraud detection and security monitoring
4.2 Cookie controls
You can choose to accept or decline cookies through your browser settings. However, disabling certain cookies may limit some functionality of the vs89 platform.
Data security and retention
5.1 Technical security measures
vs89 uses industry-standard technology to protect your information:
- Data transmission secured through SSL (Secure Socket Layer) encryption
- Stored information is kept in an encrypted state
- Limited and controlled access management
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
5.2 Data retention period
vs89 retains your personal information only for as long as it is necessary for the relevant purpose or required to meet legal obligations. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable law.
5.3 Data breach response
If a data security breach occurs and it poses a high risk to your rights and freedoms, vs89 will notify you in a timely manner in accordance with applicable law. If you suspect a security breach, please contact us at [email protected].
Your rights
As a vs89 user, you retain the following rights.
Right to access
You may find out at any time what information vs89 holds about you and request a copy of that information.
Right to rectification
If any of your information is incorrect or incomplete, you may request that it be corrected or updated. We will confirm the correction within a reasonable time.
Right to erasure
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
Right to object to processing
You have the right to object to the use of your information for marketing communications or other specific purposes.
Right to restrict processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Right to data portability
You may request that the information you have provided be made available in a structured, machine-readable format.
6.1 How to exercise your rights
To exercise any of the above rights, send a written request to [email protected] with your account details. We will verify your identity and respond to your request within a reasonable time.
Protection of minors
7.1 Age verification policy
vs89 is a gaming platform for persons aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process and we confirm this through the KYC procedure.
If a minor as defined by our policy has inadvertently provided information, we will close the relevant account and delete the information as soon as it is identified.
International transfer of data
8.1 International transfer policy
To operate vs89's services, your information may be processed or stored on servers located in various countries. Wherever information is transferred, we ensure that equivalent protective measures apply and that appropriate contractual safeguards are in place.
Policy changes and updates
9.1 Policy amendment process
vs89 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notice on the platform. The "Last updated" date at the top of the Policy will always be kept current.
If you continue to use vs89 services after a policy change, you are considered to have agreed to the terms of the revised policy. You are therefore advised to review this page regularly.
9.2 Disclaimer for third-party sites
If vs89 contains links to external sites and you visit them, the privacy policy of that site will apply. vs89 is not responsible for the collection or use of information by external sites.
Contact and support
Privacy enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us. vs89's support team is available 24/7 to assist you in Bengali and English.
10.1 Other important documents
Alongside this Privacy Policy, you are encouraged to read our Terms and Conditions and Responsible Gaming policy. Together, these three documents define the complete rights and protections of vs89 users.