vs89 Responsible Gaming
vs89 believes gaming should be a source of enjoyment — not stress or anxiety. Use our safety tools and support system to keep your gaming experience healthy and in control.
Why Is Responsible Gaming Important?
Online gaming is a popular form of entertainment for millions of people. Like any form of entertainment, however, it is important to keep it within limits. vs89 is committed to providing players in Bangladesh with a safe, transparent, and responsible gaming environment.
Gaming stays enjoyable when it is kept within your own budget and time. If you ever feel that gaming is getting out of control, our tools and support team are always here for you. At vs89, we do not see responsible gaming as just a policy — it is our core commitment to our players.
Keep in Mind
- Never think of gaming as a source of income — it is a form of entertainment.
- Only bet money that you can afford to lose without affecting your daily life.
- There is no guarantee of winning — every game is based on chance.
- Increasing your bets to recover past losses is not the right approach.
- Gaming should never be used as a way to relieve stress or frustration.
vs89 Safety Tools
Age Verification (21+)
vs89 is for players aged 21 and above only. Age verification is mandatory during account registration. Protecting minors is our highest priority.
Deposit Limit Setting
You can set your own daily, weekly, or monthly deposit limits. The minimum deposit is ৳200. Once a limit is set, it takes effect immediately.
Time-Out Feature
Need a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 6 weeks. No bets can be placed during this period.
Self-Exclusion
For a longer break, choose the self-exclusion option. You can close your account for 6 months or permanently. The support team is available around the clock to assist you.
Reality Check Reminder
A reminder will appear on screen at set intervals — showing how long you have been playing and how much you have spent in total — so you can make informed decisions.
24/7 Support
For any concerns about gaming, our Bangla-speaking support team is always available via live chat or email at [email protected]. Reaching out for help is a sign of courage.
Recognising the Signs of Problem Gaming
Ask yourself — are any of the following situations happening in your life? If you answer "yes" to more than one, it may be time to seek help.
Warning Signs
- You are spending more money on gaming than your budget allows.
- You feel compelled to play again to recover losses.
- You are borrowing money from family or friends to fund your gaming.
- You are hiding how much you are playing from others.
- You feel restless or anxious when you are not gaming.
- You are prioritising gaming over work, family, or studies.
- Your sleep, eating, or relationships are being affected.
How to Get Help
If you notice any of the signs above in yourself, please contact vs89's support team. Our trained team will guide you in the right direction with full confidentiality. Reach us via live chat or at [email protected] — completely free and completely private.
How to Use the Tools
How to Set a Deposit Limit
Log in to your account and go to the "Account Settings" section. From the "Responsible Gaming" tab, set your daily, weekly, or monthly limit. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period.
How to Activate Time-Out
Go to Settings, select the "Time-Out" option, and choose from 24 hours, 72 hours, 7 days, or 6 weeks. During this period, placing bets and making deposits will not be possible, but any winnings can still be withdrawn.
How to Use Self-Exclusion
For a longer break, email [email protected] or submit a request via live chat. Your account can be suspended for 6 months, 1 year, or permanently. Once self-exclusion is activated, it cannot easily be reversed.
Configure Reality Check
Set a pop-up reminder every 30 minutes, 1 hour, or 2 hours. It will remind you how long you have been playing and how much you have spent in that session.
Account Verification and Security
All accounts at vs89 must complete a verification process to prevent minors from gaining access. SSL encryption keeps your information secure. Using another person's account or placing bets on someone else's behalf is strictly prohibited.
Protection of minors
vs89 firmly believes that those under 21 should stay away from online gaming. Our tools are designed to technically prevent minors from accessing the platform, but it is equally important for family members to remain vigilant.
Advice for Families
- Use parental control software on your devices.
- Keep passwords and login details out of reach of children.
- Have an open conversation with children about the risks of online gaming.
- If you have any concerns, contact [email protected] immediately.
vs89's Preventive Measures
- Age verification is mandatory at the time of registration.
- Suspicious accounts are suspended at any time.
- Identity is confirmed through national ID verification.
- Immediate action is taken upon receiving any complaint.
Get Help Right Now
Asking for help is not a sign of weakness — it is proof of making the right decision. vs89's support team is by your side around the clock.
Live Chat Support
vs89 offers 24/7 live chat support in both Bangla and English. For any issue — whether related to betting or responsible gaming — get immediate assistance.
Email Support
For confidential assistance, email us at [email protected] — describe your situation in detail and we will respond as quickly as possible.
All communications are fully confidential and secured with SSL encryption.
Play Safe, Stay Happy
vs89 is your companion for entertainment. Explore our games — always responsibly and at your own pace.